FAQ Do I have to pay extra when compared to buying the tickets in the traditional way ? I’ve lost my ticket what do I do now ? Can I cancel the ticket ? I missed the bus. Do I get refund ? What credit/debit cards do you accept ? What payment options do i have ? How safe are online transactions ? Where should i contact for support ? Do I have to pay extra when compared to buying the tickets in the traditional way? ticketcounters.com does not charge anything extra when compared to the traditional way. The tickets are absolutely at the same cost. I’ve lost my ticket what do I do now? A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a printout of that mail and produce it at the time of boarding. If you have not received your ticket to the mail id you provided, we have flexibility that you will receive a message directly to your mobile from ticketcounters.com immediately after booking ticket, you can give the PNR Number in website and you can take a printout. Can I cancel the ticket? Yes. The tickets booked through ticketcounters.com can be cancelled*. Money is transferred back to the passenger's credit/debit card. Please note that the cancellation fee as applicable will be deducted from the fare and cancellation can be done only three hours before departure time of the bus. Please contact our help (ticketcounters@radiantinfo.com) for service specific details. I missed the bus. Do I get refund? ticketcounters.com provides 100% refund if the bus service is cancelled by the partnering SRTU. However, if the bus is missed due to any other reasons not directly related to ticketcounters.com or its partnering SRTU it does not provide any refund. What credit/debit cards do you accept? We accept the following credit cards >> Visa. >> MasterCard. What payment options do i have? The different payment options are >> Pay through Credit card. >> Pay through Cash. How safe are online transactions? Transactions on ticketcounters.com are very safe. ticketcounters.com employs the best-in-class security and the transactions done through ticketcounters.com are secure. ticketcounters.com uses Secure Socket Layers data encryption for all financial / credit card related transactions. Using SSL ensures that the information exchanged with ticketcounters.com is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition the credit card information is processed over secure gateways which are certified by Visa / Mastercard. Where should i contact for support? Customer support by email: ticketcounters@radiantinfo.com ticketcounters.com Toll free number: 1800 419 4287