E-Ticket Terms & Conditions The ticketcounters.com provides only the facility for transacting with ticketcounters.com’s STU Partner’s Passenger Reservation System through the Internet. ticketcounters.com’s rules for reservation and booking apply to all such transaction along with special conditions imposed for Internet based booking. The special conditions and terms of service applicable to Internet booking are detailed in this document. The following terms and conditions will apply if you wish to use the ticketcounters.com’s online ticket booking service offered through the ticketcounters.com website. Please go through the conditions carefully and if you accept them, you may register and transact on the site, you are deemed to have agreed to the terms and conditions set’ forth below. If you do not agree with these terms and condition, you must not transact on this Website. Once you have clicked the ‘Agree’ button at the bottom of Terms and Conditions at login page, you have entered into a formal agreement with ticketcounters.com for the purpose of transactions on this website. If a user violates the terms and conditions of use by registering more than one user ID and /or booking tickets on such multiple user IDs, ticketcounters.com reserves the right to deactivate all such user registration and cancel any or all tickets booked using these registrations without any notice. ticketcounters.com’s performance of this agreement is subject to existing laws and legal processes of Government of India and nothing contained in this agreement is in derogation of ticketcounters.com’s right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by ticketcounters.com with respect to such use. You agree that ticketcounters.com may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at ticketcounters.com’s complete discretion. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement constitutes the entire agreement between the customer and ticketcounters.com with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and ticketcounters.com with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Procedure for booking e-tickets On line Booking (Internet Booking) will enable the passenger to book the seats and cancel the ticket even from remote places where ticketcounters.com’s Partner Road Transport Corporation counters or franchisees are not available. The procedure and guidelines for Internet booking (called, On-line booking) are detailed as below: Booking can be made by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details. Tickets can be booked during designated hours of the day. Payments for tickets booked will have to be made through Credit card / Internet Banking. Passenger booking the ticket will have to login to ticketcounters.com website and proceed through the link provided for Advance Booking. The passenger will select the seats in a service of his choice based on the availability. During the booking process, the passenger will have to select Identity Type and submit ID No. for confirming his identity during the journey. He can select from any of the Photo Identity Cards i.e. Passport, Driving License, Voter ID Card, PAN Card (passenger's). Before confirming the booking, the passenger will have to provide payment details like 'Credit Card / Internet Banking' for accepting payment by the Payment gateway. The booking will be confirmed after the financial gateway approves the transaction. At this stage, a PNR No. will be generated for that ticket and passenger can print the e-Ticket. 'e-tickets' will be printed on plain paper (A4 size) for acknowledgement and it will be valid for journey. Alternatively, the passenger will have the option of getting the “e-Ticket” printed at any other place where he has Internet connectivity and printing facility. He can print the “e-Ticket”, by logging on through his User ID from “My Itineraries ” of login page. If the passenger is travelling with "e-Ticket", he will have to possess the Original Identity Card mentioned in the "e-Ticket" during the journey. The on-duty Conductor (or Driver-cum-Conductor) will verify the Identity Card of the passenger as per the waybill and "e-Ticket" during the journey. If the passenger fails to produce the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as "Travelling without Ticket". Photocopies of Identity proof are not allowed. Partial cancellations are not allowed in respect of e-tickets. Tickets booked on Internet will be allowed for cancellation before one hour of the schedule departure. For registered users, cancellation is allowed on-line only if they login with the same user ID used for booking the ticket, which is to be cancelled. In respect of cancellations, refunds applicable will be made to the concerned Credit card / Internet banking account only. Cancellation of e-tickets is only allowed one hour before the schedule departure of the Service. If the service is cancelled by ticketcounters.com (or other STUs) for operational reasons, refund applicable will be made to the concerned Credit card / Internet banking account only. If a passenger has lost the "e-Ticket", copy of the same can be printed by logging on to "My Itineraries” module through his User ID. No charges will be applicable. All transactions made by the user through on-line booking will be available in "My Itineraries ". This will be for the reference of the passenger and subsequent verification of transactions made on the concerned Credit card / Internet banking account. All transactions on Internet are subject to the conditions stipulated by the Financial Gateway and subject to levy of charges, if any. The ticketcounters.com will levy a service charge on the fare applicable for each seat in addition to the fare payable. Users are advised to print e-tickets immediately after booking so as to minimize inconvenience during instances of temporary withdrawal of e-booking due to high traffic on website. Bookings for concessional pass holders like Physically Handicapped Persons, Senior Citizens, Police Warrants, Family Pass to ticketcounters.com employees, Duty Passes to ticketcounters.com employees, Freedom Tickets etc. are not allowed on Internet. Refund Procedure: In respect of tickets cancelled by the passenger, ticketcounters.com will refund the amount applicable to the concerned Credit card / Internet banking account by ticketcounters.com. In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is required to send an e-mail to ticketcounters@radiantinfo.com mentioning USERID and OB reference no. of the transaction. Officials of ticketcounters.com will verify the details and refund the amount to the concerned Credit card / Internet banking account. In respect of refunds due to cancellation of service by ticketcounters.com, passenger is required to send an e-mail to ticketcounters@radiantinfo.com mentioning USERID of the passenger, OB reference no. of the transaction and PNR No. of the ticket. Officials of ticketcounters.com will verify and refund the amount to the concerned Credit card / Internet banking account. In respect of refunds for any other reasons, passenger is required to send an e-mail to ticketcounters@radiantinfo.com furnishing user ID of the passenger, OB reference no. of the transaction and PNR No. of the ticket mentioning reasons for such refund. Such requests will be considered only if received before the departure time of the service. Officials of ticketcounters.com will examine the details and take appropriate action under intimation to the passenger. Refunds to passengers will be given normally in 7 Bank working days by ticketcounters.com, after the cancellation of ticket or receipt of e-mail. If refunds are delayed, passengers may contact ticketcounters.com officials at tollfree number – 1800-419-4287 from Monday to Saturday 9am to 6pm After booking of ticket, user should verify the details immediately. In case of any discrepancies, ticket should be cancelled within 10 minutes from the time of booking to avail full refund. Passengers have to board Bus from the pickup point printed on the ticket. There is provision to modify the pickup point. The departure time mentioned on the e-ticket is only tentative. Buses may be delayed due to some unavoidable reasons like traffic jams, breakdown, etc. However, the bus will not leave the bus stand/pickup point before the departure time mentioned on the e-ticket. Maximum of Five (5) passengers can book seats in a single ticket. 3 transactions will be allowed per day in e-ticketing, on a Single credit card/debit card etc. Postponement/preponement: No postponement / preponement of the journey is allowed in e-ticketing.