E-Ticket Terms & Conditions
  • The BusIndia provides only the facility for transacting with BusIndia’s STU Partner’s Passenger Reservation System through the Internet. BusIndia’s rules for reservation and booking apply to all such transaction along with special conditions imposed for Internet based booking. The special conditions and terms of service applicable to Internet booking are detailed in this document.
  • The following terms and conditions will apply if you wish to use the BusIndia’s online ticket booking service offered through the BusIndia website. Please go through the conditions carefully and if you accept them, you may register and transact on the site, you are deemed to have agreed to the terms and conditions set’ forth below. If you do not agree with these terms and condition, you must not transact on this Website. Once you have clicked the ‘Agree’ button at the bottom of Terms and Conditions at login page, you have entered into a formal agreement with BusIndia for the purpose of transactions on this website.
  • If a user violates the terms and conditions of use by registering more than one user ID and /or booking tickets on such multiple user IDs, BusIndia reserves the right to deactivate all such user registration and cancel any or all tickets booked using these registrations without any notice.
  • BusIndia’s performance of this agreement is subject to existing laws and legal processes of Government of India and nothing contained in this agreement is in derogation of BusIndia’s right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by BusIndia with respect to such use. You agree that BusIndia may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at BusIndia’s complete discretion.
  • If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
  • This agreement constitutes the entire agreement between the customer and BusIndia with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and BusIndia with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
User Profile Associated with this Account

On line Booking (Internet Booking) will enable the passenger to book the seats and cancel the ticket even from remote places where BusIndia’s Partner Road Transport Corporation counters or franchisees are not available. The procedure and guidelines for Internet booking (called, On-line booking) are detailed as below:

  1. Booking can be made by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.
  2. Tickets can be booked during designated hours of the day. Payments for tickets booked will have to be made through Credit card / Internet Banking.
  3. Passenger booking the ticket will have to login to BusIndia website and proceed through the link provided for Advance Booking. The passenger will select the seats in a service of his choice based on the availability.
  4. During the booking process, the passenger will have to select Identity Type and submit ID No. for confirming his identity during the journey. He can select from any of the Photo Identity Cards i.e. Passport, Driving License, Voter ID Card, PAN Card (passenger's).
  5. Before confirming the booking, the passenger will have to provide payment details like 'Credit Card / Internet Banking' for accepting payment by the Payment gateway. The booking will be confirmed after the financial gateway approves the transaction. At this stage, a PNR No. will be generated for that ticket and passenger can print the e-Ticket. 'e-tickets' will be printed on plain paper (A4 size) for acknowledgement and it will be valid for journey.
  6. Alternatively, the passenger will have the option of getting the “e-Ticket” printed at any other place where he has Internet connectivity and printing facility. He can print the “e-Ticket”, by logging on through his User ID from “My Itineraries ” of login page.
  7. If the passenger is travelling with "e-Ticket", he will have to possess the Original Identity Card mentioned in the "e-Ticket" during the journey.
  8. The on-duty Conductor (or Driver-cum-Conductor) will verify the Identity Card of the passenger as per the waybill and "e-Ticket" during the journey. If the passenger fails to produce the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as "Travelling without Ticket". Photocopies of Identity proof are not allowed.
  9. Partial cancellations are not allowed in respect of e-tickets.
  10. Tickets booked on Internet will be allowed for cancellation before one hour of the schedule departure. For registered users, cancellation is allowed on-line only if they login with the same user ID used for booking the ticket, which is to be cancelled. In respect of cancellations, refunds applicable will be made to the concerned Credit card / Internet banking account only.
  11. Cancellation of e-tickets is only allowed one hour before the schedule departure of the Service.
  12. If the service is cancelled by BusIndia (or other STUs) for operational reasons, refund applicable will be made to the concerned Credit card / Internet banking account only.
  13. If a passenger has lost the "e-Ticket", copy of the same can be printed by logging on to "My Itineraries” module through his User ID. No charges will be applicable.
  14. All transactions made by the user through on-line booking will be available in "My Itineraries ". This will be for the reference of the passenger and subsequent verification of transactions made on the concerned Credit card / Internet banking account.
  15. All transactions on Internet are subject to the conditions stipulated by the Financial Gateway and subject to levy of charges, if any. The BusIndia will levy a service charge on the fare applicable for each seat in addition to the fare payable.
  16. Users are advised to print e-tickets immediately after booking so as to minimize inconvenience during instances of temporary withdrawal of e-booking due to high traffic on website.
  17. Bookings for concessional pass holders like Physically Handicapped Persons, Senior Citizens, Police Warrants, Family Pass to BusIndia employees, Duty Passes to BusIndia employees, Freedom Tickets etc. are not allowed on Internet.
Refund Procedure:

In respect of tickets cancelled by the passenger, BusIndia will refund the amount applicable to the concerned Credit card / Internet banking account by BusIndia.

  1. In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is required to send an e-mail to helpdesk@busindia.com mentioning USERID and OB reference no. of the transaction. Officials of BusIndia will verify the details and refund the amount to the concerned Credit card / Internet banking account.
  2. In respect of refunds due to cancellation of service by BusIndia, passenger is required to send an e-mail to helpdesk@busindia.com mentioning USERID of the passenger, OB reference no. of the transaction and PNR No. of the ticket. Officials of BusIndia will verify and refund the amount to the concerned Credit card / Internet banking account.
  3. In respect of refunds for any other reasons, passenger is required to send an e-mail to helpdesk@busindia.com furnishing user ID of the passenger, OB reference no. of the transaction and PNR No. of the ticket mentioning reasons for such refund. Such requests will be considered only if received before the departure time of the service. Officials of BusIndia will examine the details and take appropriate action under intimation to the passenger.
  4. Refunds for Ticket cancellations / Failed Transactions to passengers will be given normally in 7 Bank working days by BusIndia, after the cancellation of ticket or receipt of e-mail. If refunds are delayed, passengers may contact BusIndia officials at Toll free number – 1800-419-4287 (24/7)
  5. Partial cancellation is not available for KSRTC, TNSTC & SETC, GSRTC, OSRTC Tickets booked through Busindia.com.
  6. Passengers have to board Bus from the pickup point printed on the ticket. There is provision to modify the pickup point.
  7. The departure time mentioned on the e-ticket is only tentative. Buses may be delayed due to some unavoidable reasons like traffic jams, breakdown, etc. However, the bus will not leave the bus stand/pickup point before the departure time mentioned on the e-ticket.
  8. Maximum of Five (5) passengers can book seats in a single ticket.
  9. 3 transactions will be allowed per day in e-ticketing, on a Single credit card/debit card etc.
Postponement/preponement:

No postponement / preponement of the journey is allowed in e-ticketing.

Child fare criteria
  • Children up to age of 6 years (<= 6 years) are allowed to travel free
  • For children above 6 years (>6 years) and up to 12 years (<=12 years), child fare will be charged
  • For children above 12 years (>12 years), adult fare will be charged. [OR]
  • Children with height greater than or equal to 117 cms and less than 140 cms will be charged child fare
  • Children with height greater than or equal to 140 cms will be charged Adult fare
Type of service Child fare
All AC Buses (Volvo, Sheetal, Meghadooth, Corona, AC sleeper ) 75% of Adult fare
Other Buses (Express, Karnataka Sarige, Rajahamsa) 50% of Adult fare
Concessions (Ticket Reservation)
  • Group Booking discount – 5% discount on basic fare allowed where four or more seats are booked as a group
  • Return Journey discount –10% discount on basic fare allowed when both onward and return tickets are booked simultaneously on different dates
  • Free travel in City Services – Passengers with advance reservation tickets are allowed free travel in the city services within 2 hours before departure time of service(Except Air Conditioned Services)
Cancellation Fee Slabs

(The cancellation fee will be deducted from the passenger’s reservation amount)

Cancellation Fee Duration (Cancellation time) Remarks
10% of the basic fare Up to 72 hours before the departure time  
25% of the basic fare Between 72 hours and up to 24 hours before departure time  
50% of the basic fare Between 24 hours and up to 60 minutes before departure time  
100% of the basic fare + Other fees Less than 60 minutes before departure time and at/after the departure time NO REFUND will be given.
Child fare criteria
  • Half ticket for children 3 yrs above but below 12 yrs,
  • Children above 130cms Height will be charged full fare, otherwise original age proof certificate to be produced at the time journey.
Reservation Rules
  • The Layout of the vehicle may be varied due to some unavoidable circumstances.
  • How ever, the selected seat numbers will not be changed.
  • E-Ticket and Mobile Ticket Passengers must carry a printed ticket at the time of journey.
  • If the passenger is traveling with 'e-Ticket / Mobile Ticket', he will have to produce the Original Identity Card mentioned in the 'e-Ticket / Mobile Ticket ' at the time of journey.
Cancellation Fee Slabs
Before 48 hours of the schedule time of departure of the bus from the origin point. 10 % deduction of fare
Between 24 Hrs and 48 Hrs of the schedule time of departure of the bus from the origin point. 20 % deduction of fare
Between 60 minutes and 24 Hrs of the schedule time of departure of the bus from the origin point. 25 % deduction of fare
" Cancellation of e-ticket / Mobile tickets is allowed only up to One (1) hour before the scheduled departure of the bus service from the Origin Point. After that cancellation will not be allowed ".
" Further, cancellation can be done only before 9 PM for the current date journey after 10 PM and next day journey before 7 AM ".
  • As per the OSRTC Policies, Once Ticket is Booked, it Cannot be Cancelled.
  • E-ticket has to be carried by the passenger during the journey along with Original Photo ID Card of the passenger whose name appears.
Child fare criteria
  • Free ticket for 0-4 years child
  • Half ticket for age 5 to 11 years child
  • Full ticket for age greater than 12
Sleeper Note
  • Trip Code having last five characters is SLP15 then For Sleeper Ticket
  • Trip Code having last five characters is SLP30 then For Seating Ticket
Cancellation Fee Slabs
0-1 Day Cancellation Charges 25% of Basic Fare
2-5 Day Cancellation Charges 20% of Basic Fare
6-10 Day Cancellation Charges 15% of Basic Fare
11-20 Day Cancellation Charges 10% of Basic Fare
21-30 Day Cancellation Charges 5% of Basic Fare
  • SMS based travelling is allowed. A valid e-ticket on electronic medium - mobile phone, laptop, tablets, etc is accepted along with a valid photo id of the authorized user.
  • If you could not produce ticket / ID or if you are not travelled no refund will be given in such cases.
  • Cancellation charges would be calculated on the basis of UPSRTC Business Rules shall apply. Further, bank charges &/or convenience charges shall also apply as per concerned PG / Bank rules.
  • Refund of fare in case of change in Cancellation of Bus service, break down of bus service, For claim of refund, passengers have to submit e-ticket printout to the Depot Manager of respective UPSRTC Depot.  Depot Manager will initiate the refund process.  In case of non receipt, passenger may write a mail to online.support@upsrtc.com  & helpdesk@busindia.com mentioning Transaction ID and PNR number. Convenience charges, on Total FARE will be levied for Cancellation of Bus service, break down of bus service and shall be refunded to the customer.
  • Once the e-ticket is booked, it can’t be altered or changed.
  • No child fare.

Cancellation Fee Slabs
Time Frame Cancellation Fee
More than 24 hours of scheduled departure time Only reservation charges would be deducted from the total amount
From 24 hours and up to 2 hours before the scheduled departure time 10% of the basic fare and reservation charges would be retained as cancellation charges
From 2 hours to 1 hour before the scheduled departure time 15% of the basic fare and reservation charges would be retained as cancellation charges
Between 1 hour before the scheduled departure time and departure time 25% of basic fare and reservation charges would be retained as cancellation charges. TDR has to be filed by the passenger for processing cancellation of ticket
After departure of bus No refund

Cancellation Fee Slabs
Time Frame Cancellation Fee
1 hour before the scheduled departure of the bus service from the Origin Point 10%
Printout copy of E-ticket and M-ticket is to be carried compulsory at the time of journey.
  • e-Tickets can be booked up to 4 hours prior to departure time of the bus from originating station of the route.
  • Passengers who fail to Board the Bus at the Source Station mentioned in the e-Ticket have no right to claim refunds in such cases.
  • Child Fare will be applicable if the child age less than 11 years.
  • Child fare is not applicable for VOLVO AC Buses (HIMSUTA(VOL/ISU) and HIMGAURAV (TATA-AC)) Child cannot be travelled as a main passenger.
  • Concession will be applicable for only one seat in a ticket.
  • SENIOR CITIZEN SMART CARD will be applicable only if passenger age is 59 years and above.
  • The arrival and departure of the bus will depend upon the condition of roads, weather and the natural calamity.
NOTE: HRTC has full rights to change Bus fares/ cancellation rules any time Depending on the Rules and Regulations.
Cancellation Terms and conditions
  • An amount of 10% of fare will be deducted in case the cancellation of e-tickets is up to 12 hours prior to the departure time of the bus (from originating station of the route).
  • An amount of 25% of fare will be deducted in case the cancellation of e-tickets is with in 4 to 12 hours prior to the departure time of the bus(from originating station of the route). After this no cancellation is allowed.
  • The e-Tickets can only be cancelled by the User himself up to 4 hours prior to the Departure Time of the bus ( from the originating station of the route ) by logging in to his/her account and then clicking on Cancellation link. e-Tickets cannot be cancelled at HRTC Counters.
  • The service charges are non-refundable in case of e-Tickets cancellation. No refund will be made in case of e-tickets after departure of bus ( from the originating station of the route ).
If the passenger is travelling with eTicket he has to furnish the Original ID Card during the journey. KTCL Tickets can be cancelled at Bus India subject to the following conditions.
  • Any cancellation at KTCL or KTCL agents is provided till the advance booking for that service is allowed.Refer the Cancellation norms.
  • KTCL ticket cancellation percentage of refund is based on the time of cancellation and departure time of the KTCL service.
  • If the KTCL service is cancelled for operational reasons, Full refund will be given to passengers. In case of non receipt, passenger may write a mail to operatorwebsiterefund@gmail.com & helpdesk@busindia.com mentioning Transaction ID and PNR number.
  • Once the e-ticket is booked, it can’t be altered or changed.
  • Reservation Fee is refundable.
Cancellation Fee Slabs
Time Frame Cancellation Fee
05 days and more in advance 15% deduction
02 days in advance 20% deduction
01 day in advance 25% deduction
Same Day prior to 4 hours advance of the dept time 50% deduction
Same day with 4 hours and less time left for dept. No refund.
* Above mentioned cancellation policy may not match with the cancellation policy on the ticket issued while booking. This is just a tentative policy.